A Library Adventure
You open the query on the system, and regret your choice immediately.
User28478: Hey guys, I’m having a screw-up with a PC up on the second floor of the Library. Can anyone lend a hand? Thanks!?
You sigh, and type a quick reply asking them to let you know whereabouts they are and that someone will be up shortly.
You roll your eyes because the IT Support team left, early and with a cheery wave, ten minutes ago and you just know this query will be a pain in the neck.
You look at your available colleagues and realise that you are probably the one best equipped to deal with an IT query.
A notification sound lets you know the user has replied and, sure enough, they have. They give a brief explanation of where in the Library they are sitting.
User28478: By windows, third chair, green jumper, lol.
With another sigh, you stand up from the Help Desk...
User28478: Hey guys, I’m having a screw-up with a PC up on the second floor of the Library. Can anyone lend a hand? Thanks!?
You sigh, and type a quick reply asking them to let you know whereabouts they are and that someone will be up shortly.
You roll your eyes because the IT Support team left, early and with a cheery wave, ten minutes ago and you just know this query will be a pain in the neck.
You look at your available colleagues and realise that you are probably the one best equipped to deal with an IT query.
A notification sound lets you know the user has replied and, sure enough, they have. They give a brief explanation of where in the Library they are sitting.
User28478: By windows, third chair, green jumper, lol.
With another sigh, you stand up from the Help Desk...