Coaching Adventures: Manoj the Product Owner

You decided to engage in a bit of rapport building. Building rapport can help to set others at ease, show that you care about them, and help to demonstrate a safe environment.

Manoj says "Well, life is good in general. Which reminds me, it would be great to grab lunch later and catch up. In the meantime, I have an issue I'd love to talk to you about."

You say "Sure, go ahead."

Manoj says "A lot of unanticipated work is coming at us such as urgent requests from important stakeholders and production issues. It is messing up our carefully laid out 2-week plan. I feel like I’m letting down my team but I’m not sure what to do. You’re the expert, what do you advise?"

You say...