The Curse of the Towne Motel

"HELLO," you say aloud! There is no answer. After a few moments, the door behind the desk slowly begins to open. An elderly woman appears and walks to the front door of the hotel and closes it behind you.
"Be sure to close the door," she bluntly states,"we can't risk her catching a cold with the draft that comes in."
"Who's "her","you think to yourself.
She walks behind the desk and begins to sift through some papers, taking no other notice of you.